Refund policy
Returns & Refunds Policy
At MAYNCA FASHION, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original condition.
- All original tags, packaging, and accessories are included.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, washed, or altered.
- Items returned without original tags or packaging.
- Products damaged due to customer misuse.
- Clearance, sale, or promotional items (unless damaged or defective).
Return Process
To initiate a return:
- Contact our customer support team within 7 days of delivery.
- Provide your order number and clear photos of the product (if damaged or incorrect).
- Our team will review your request and provide return instructions.
Refunds
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
Exchange Policy
We offer exchanges for damaged, defective, or incorrect products, subject to product availability.
Shipping Costs
- Return shipping costs may be the responsibility of the customer unless the return is due to our error.
- Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact our customer support team. We are committed to resolving your concerns as quickly as possible.
Thank you for shopping with MAYNCA FASHION.